Returns & Exchanges

We want you to be stoked with what you ordered. Sometimes a skate fits differently than expected, the color isn't quite right, or you simply change your mind once you see something in person. No problem — Roller Warehouse makes returns and exchanges as straightforward as possible.

30-Day Return Policy

Roller Warehouse accepts eligible returns and exchanges within 30 days of the original invoice date.

The most important rule is simple:

Everything must be returned unused and in 100% brand-new, resalable condition.

That means:

• Skates may be carefully tried on indoors, preferably on carpet, but they cannot be skated or rolled in. Even rolling around indoors can leave marks on the wheels.
• Clothing must be unworn and unwashed.
• Bearings cannot be installed in wheels.
• Frames cannot be mounted to skates.
• Shoes and other footwear must be unworn.
• Products should be returned with their original packaging, tags, hardware, accessories and other included components whenever applicable.

If an item shows signs of use, wear, installation, washing, skating or damage, we may not be able to accept the return.

Get a Return Authorization Before Sending Anything Back

Before returning an item, please contact Roller Warehouse for a Return Authorization (RA) number.

Email: captain@rollerwarehouse.com
Phone: 1-800-772-2502

Please do not send merchandise back without an RA number. Unauthorized returns may be refused or returned to the sender.

Return Shipping

Customers are responsible for the cost of shipping merchandise back to Roller Warehouse unless the return is the result of an error made by us.

Returns must be shipped freight prepaid. We do not accept C.O.D. or freight-collect return shipments.

You may use the shipping carrier of your choice. We strongly recommend using a trackable shipping method and insuring valuable shipments. Roller Warehouse cannot be responsible for a return package that is lost or damaged before it reaches us.

If we shipped the wrong product or made another fulfillment error, contact us before sending the item back and we'll work with you on the appropriate return shipping arrangements.

Refunds, Store Credit or Exchanges

Once your approved return has been received and inspected, you may choose from the following options when applicable:

Refund
Approved refunds will be issued to the original payment method whenever possible. After we issue the refund, your bank or payment provider may require additional processing time before the credit appears on your account.

Store Credit
We can apply the value of the returned merchandise as a credit toward a future Roller Warehouse purchase.

Exchange
The value of your approved return can be applied toward replacement merchandise. Customers are responsible for any price difference and the outbound shipping charge for the replacement order unless the exchange is due to an error made by Roller Warehouse.

Original shipping charges are not refundable unless the return resulted from an error by Roller Warehouse.

Restocking Fees

Roller Warehouse reserves the right to assess a restocking fee of up to 15% when appropriate. This may include returns requiring additional handling, repackaging or other circumstances where the return policy has been abused.

Our goal isn't to make returns difficult. We simply need returned merchandise to come back in a condition that allows us to sell it as new to another skater.

Returns After 30 Days

Our official return period is 30 days from the invoice date. If you're outside that window, you're welcome to contact us.

We can't promise we'll be able to accept a late return, but we're real people and we'll take a look at the situation. Acceptance of any return after 30 days is solely at Roller Warehouse's discretion and may depend on the product, its condition and whether it is still a current item that we can sell.

A Quick Tip Before You Skate

If you're unsure about the fit of new skates, put them on indoors on clean carpet and take your time evaluating the fit.

Don't roll around in them until you're sure they're the ones.

Once skates have been rolled in, they are considered used and cannot be returned as new.

Need help figuring out whether your skates fit correctly before you use them? Call us. We've been helping skaters with this stuff since 1994.

Questions?

We're happy to help.

Roller Warehouse, Inc.
4320 Anthony Ct., Suite 15
Rocklin, CA 95677
USA

Phone: 1-800-772-2502
Email: captain@rollerwarehouse.com

Customer service is available Monday through Friday, excluding major holidays.